By accessing or using the ClarionCall emergency response coordination platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform.
These Terms constitute a legally binding agreement between you and ClarionCall. Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
ClarionCall is an industrial emergency response coordination platform designed to:
To use the Platform, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep this information updated.
You are responsible for maintaining the confidentiality of your account credentials. You agree to:
New account registrations may require approval from your company administrator. Access to certain features depends on your assigned role within the organization.
You may use the Platform only for:
You agree not to:
ClarionCall offers the following subscription plans:
Paid plans are billed on a recurring basis (monthly or annually) according to the pricing displayed at the time of purchase. All fees are quoted in the applicable currency and are inclusive of VAT where required by South African law.
Payments are processed securely through our third-party payment provider. ClarionCall does not store your full payment card details. By subscribing, you authorise recurring charges to your chosen payment method until you cancel.
At the end of a trial period, your account will not automatically convert to a paid plan. You must actively select and subscribe to a paid plan to continue using the Platform. If no paid plan is selected, your access will be suspended until a plan is activated.
Account administrators may cancel their subscription at any time through the account settings page on the Platform, or by contacting ClarionCall support.
Only users with the Administrator role may cancel a subscription on behalf of the organisation. Individual team members may deactivate their own profiles but cannot cancel the organisational subscription.
If you are on an annual plan and choose to cancel before the end of the annual term, your access will continue until the end of the pre-paid period. Early termination refunds for annual plans are handled as described in the Refund Policy.
In accordance with the South African Consumer Protection Act (CPA), new subscribers are entitled to a full refund if they cancel within 7 days of their initial paid subscription, provided the Platform has not been actively used to manage a live emergency incident during that period.
After the 7-day cooling-off period, no refunds will be issued for the current billing cycle. Cancellation will take effect at the end of the current month.
If an annual plan is cancelled after the 7-day cooling-off period, a pro-rated refund may be issued for the remaining full months of the plan, minus the months already used calculated at the monthly rate. Refund eligibility is determined at ClarionCall's discretion.
If the Platform experiences extended unplanned downtime exceeding 24 consecutive hours, affected subscribers may request a pro-rated credit or refund for the period of disruption. Scheduled maintenance windows do not qualify.
If the Platform was actively used to manage a live emergency incident during the billing period in question, refund requests may be declined at ClarionCall's discretion, as the core service was utilised.
Trial plans are provided free of charge. No refunds apply to trial periods. If a trial converts to a paid plan, the 7-day cooling-off period applies from the date the first payment is processed.
Refund requests must be submitted by the account administrator via email to ClarionCall support. Requests should include the account name, the reason for the refund, and the relevant billing period. Refunds are processed back to the original payment method within 5–10 business days of approval.
"Force Majeure Event" means any event beyond the reasonable control of ClarionCall, including but not limited to: natural disasters (floods, earthquakes, storms), fire, epidemic or pandemic, war or civil unrest, acts of terrorism, government actions or sanctions, power failures, internet or telecommunications outages, cyberattacks, or failure of third-party infrastructure.
ClarionCall shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure Event. During such an event, ClarionCall's obligations are suspended for the duration of the event.
ClarionCall will use reasonable efforts to notify affected users of a Force Majeure Event and its expected duration through available communication channels.
Given the critical nature of emergency response operations, users are advised to maintain alternative communication and coordination procedures that do not depend solely on the Platform. ClarionCall is a coordination tool and should not be the only means of emergency communication.
ClarionCall targets a platform availability of 99.9% uptime on a monthly basis, measured as the total number of minutes the Platform is operational divided by the total number of minutes in the calendar month.
Downtime is defined as any period during which the Platform's core functionality (incident alerts, responder status updates, and user authentication) is unavailable to users. Downtime does not include:
If the Platform fails to meet the 99.9% uptime target in a given month, affected paid subscribers may request a service credit. Credits are calculated as follows:
Service credit requests must be submitted within 30 days of the affected month. Credits are applied to the next billing cycle and are not redeemable for cash. Service credits do not apply to Trial plans.
The Platform relies on third-party services to deliver certain features. These include, but are not limited to:
ClarionCall is not responsible for the availability, accuracy, or performance of any third-party service. Disruptions, errors, or failures in third-party services are not considered a breach of these Terms by ClarionCall.
Your use of the Platform may be subject to additional terms and conditions imposed by third-party providers (e.g., payment processor terms). It is your responsibility to review and comply with any applicable third-party terms.
By creating an account on the Platform, you expressly consent to receiving the following types of communications:
Emergency alert notifications are considered essential to the operation of the Platform. You acknowledge that opting out of emergency alerts may impair your ability to fulfil your response obligations and may affect your organisation's emergency readiness.
You may manage your notification preferences through the Platform settings. However, certain communications are mandatory and cannot be opted out of, including:
You are responsible for maintaining accurate contact information (email address and phone number) to ensure you receive all relevant communications. ClarionCall is not liable for missed notifications resulting from outdated or incorrect contact details.
As a registered emergency responder, you acknowledge that you may receive alerts requiring immediate response. Your response obligations are determined by your employer's policies and applicable regulations.
You are responsible for ensuring that:
The Platform is a coordination tool and does not replace professional emergency services. In life-threatening situations, always contact emergency services directly (10111 for SAPS, 10177 for ambulance services).
Your use of the Platform is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information in compliance with POPIA.
You consent to the processing of your personal information as described in the Privacy Policy when you create an account.
The Platform and its original content, features, and functionality are owned by ClarionCall and are protected by South African and international intellectual property laws.
Your company retains ownership of all data entered into the Platform, including incident records, user profiles, and reports.
To the maximum extent permitted by South African law:
In no event shall ClarionCall be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
You agree to indemnify and hold harmless ClarionCall and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.
These Terms are effective from the date you first access the Platform and continue until terminated.
You may request account deletion at any time through the Platform settings or by contacting your administrator.
We may suspend or terminate your access if you:
Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive will remain in effect.
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the South African courts.
Before initiating legal proceedings, parties agree to attempt resolution through good-faith negotiation.
We reserve the right to modify these Terms at any time. We will notify you of material changes through the Platform or via email. Your continued use of the Platform after changes constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
For questions about these Terms, please contact your company administrator or the designated Information Officer.